MSPortal.ai vs MyITprocess
Modern independence vs Kaseya ecosystem lock-in
Where MSPortal Wins Against MyITprocess
Independence
Works with any PSA vs Kaseya ecosystem lock-in
Speed
Sub-second performance vs reportedly slow load times
AI Capabilities
Full AI suite vs no AI features
Compliance
CIS Benchmarks included vs templates only (not actual benchmarks)
Feature-by-Feature Comparison
See exactly how MSPortal stacks up against MyITprocess
| Feature | MSPortal | MyITprocess |
|---|
| Speed Performance | Lightning-fast cloud-native architecture | no - Reportedly slow performance |
| Modern Design | Sub-second loads with modern UI/UX | no - Interface considered complex/outdated |
| QBR Presentation | AI-generated summaries and slide-ready content | Meeting Presentation Mode |
| Roadmap Planning | Multi-quarter planning with drag-and-drop | Strategic Roadmap and Timeline |
| Budgeting & Forecasting | Multi-year budgets with automatic rollups | Budgets in meeting mode |
| Long-Term Planner | Five-year strategic planning | Four-quarter view |
| Compliance Checks | Automated monitoring with CIS benchmarks | Standards alignment templates |
| CIS Benchmarks Included | Full library at no extra cost | CIS Controls templates (benchmarks not included) |
| Training Module | 11 professional courses included | Not available |
| AI Integration | MSP Trained AI in core workflows | Not available |
| Microsoft Secure Score | Full integration with remediation tracking | Not available |
| Client Surveys | NPS surveys with automated insights | Not available |
| Ticketing Portal | AI-powered ticket creation | Not available |
| RBAC & Custom Branding | Full RBAC, branding, custom domain included | no - Report branding only |
| SSO Included | Single sign-on at no extra cost | no - KaseyaOne linkage |
Key Differences
See exactly how MSPortal compares to MyITprocess in the areas that matter most
Freedom from Ecosystem Lock-in
MyITprocess is part of the Kaseya ecosystem, requiring KaseyaOne linkage. MSPortal works with any PSA.
Works with HaloPSA, ConnectWise, Autotask & more
Kaseya ecosystem dependency
Performance You Can Feel
MyITprocess has been reported as slow by users. MSPortal delivers instant response times.
Sub-second load times across all features
Slow performance reported by users
AI That Actually Helps
MyITprocess has no AI capabilities. MSPortal includes AI for QBR prep, compliance generation, and more.
MSP Trained AI throughout the platform
No AI features available
Explore Other Alternatives
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Frequently Asked Questions
Common questions about switching from MyITprocess to MSPortal
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