Contact Information
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 2:00 PM EST
Sunday: Closed
Response Time
We typically respond to all inquiries within 24 hours during business days. For urgent matters, please mention "URGENT" in your subject line.
Frequently Asked Questions
Quick answers to common questions
Can we use a custom domain and SSO?
Yes. We support customer vanity domains like portal.company.com and SSO with Microsoft and Google. Additional identity providers are planned.
Can you migrate our existing data?
Yes. We support CSV imports and direct pulls from Halo, Autotask, Syncro, and ConnectWise. We'll map and validate fields during onboarding.
When will MSPortal be available?
MSPortal.ai is live. We're onboarding customers now and adding features weekly.
What integrations are currently supported?
We have ConnectWise Manage, Halo PSA, Microsoft 365, and Google Workspace integrations available. More coming soon including ConnectWise Automate, Autotask, SuperOps, NinjaRMM, Datto RMM, Kaseya VSA, Hudu, IT Glue, and MSPbots.
Do you offer training and onboarding?
Yes! All plans include comprehensive onboarding and training to ensure you get the most out of MSPortal from day one.