Shared passwords
Clients reveal and copy the passwords you share, pulled from Hudu or IT Glue when they ask. Values hide again after 90 seconds and every reveal is logged.
Clients find the Wi-Fi password without opening a ticket
Docs, files and shared passwords in the portal clients already use
MSP team view
Share Hudu or IT Glue documents and passwords, along with pages and files you write in MSPortal, in the portal clients already log into. You decide who sees each folder, document and password.
Used by MSPs including
What changes for your clients
The problem
Clients have yet another portal to remember just to read their own IT documentation
In MSPortal
Documents, procedures and assets from your documentation tool appear inside the portal clients already use
The outcome: Clients find procedures and documents in the same place as their tickets, devices and invoices, with no extra login
The problem
Clients have no safe way to look up the shared passwords they need, so they call the helpdesk
In MSPortal
Passwords you choose to share can be revealed and copied in the portal by the users you allow, and every reveal is logged
The outcome: Clients find the Wi-Fi password or a vendor login without opening a ticket
The problem
Clients can never remember where a specific document or procedure lives
In MSPortal
A resource hub puts the documents and links clients use most on one page, and search covers the rest
The outcome: Clients go to one page and find the setup guide, policy or form they came for
What's included
Client view
Your own pages and files
Write pages in a rich editor and upload Word, Excel, PDF and CSV files, with revision history. Your folders sit in the same tree as your Hudu or IT Glue folders.
Client view
Search across the portal
Global search finds Hudu or IT Glue documents, assets and procedures alongside tickets, devices and companies. The resource hub has its own search for pages, files and links.
Hudu or IT Glue
Sync articles, assets, procedures and passwords from Hudu, or documents, flexible assets, configurations and checklists from IT Glue.
Access controls
Share by folder, document, password or category, for each client company and role. Anything you haven't shared stays hidden.
A resource hub you lay out
Drag documents, folders and links into featured areas and sections. Use the hub as the documentation home, its own page, or the client's overview page.
At a glance
- Clients read Hudu or IT Glue documentation in the same portal as their tickets and invoices
- Shared passwords reveal on request, with every reveal logged
- Write pages and upload files in MSPortal, with revision history
- The portal's AI assistant answers questions from the documents each user can see
Which documentation platforms does MSPortal integrate with?
Hudu and IT Glue, with one connected per portal. MSPortal syncs documents, folders, assets, procedures or checklists, and password entries. With IT Glue it also syncs configurations. If you use Liongard, its inspector data appears in Documentation too. Content syncs on a schedule, and password values are fetched from Hudu or IT Glue each time someone reveals one.
Can clients access documentation through the portal?
Yes, but only what you share. You set visibility rules by folder, document, asset, procedure and password, for each client company and role. You can also limit your own team to shared items, so staff see what clients see.
Is this a replacement for IT Glue or Hudu?
No. MSPortal shows clients what you share from Hudu or IT Glue and adds pages and files you write in MSPortal. You still create and edit passwords, assets and provider documents in your documentation tool.
How does the unified search work?
Global search matches keywords across tickets, devices, companies, projects, invoices and more. It includes Hudu or IT Glue documents, assets and procedures, plus password names for users allowed to see passwords. Pages and files written in MSPortal are found through the resource hub's search. Results only include what the user can access.
Is password data secure in MSPortal?
Password sharing stays off until you turn it on. Users need a separate password permission, and you share passwords by folder, category or entry. Values are fetched from Hudu or IT Glue at reveal time rather than stored in MSPortal, and each reveal is logged. If the log entry can't be written, the password isn't shown. One-time codes are never displayed.
Explore related features
See how it would work for your clients.
Book a 30-minute demo with our team, or try it yourself.