Operations

Let Clients Shop Your Services on Their Terms

Give clients a branded self-service storefront where they can browse products and services from Pax8, submit requests, and get approval from designated approvers — on their schedule, not yours.

MSPortal.ai is a client-facing portal platform for managed service providers that includes storefront as part of its 29-module suite.

Book a Demo View Pricing

MSPortal Demo storefront catalog with available subscription products and example pricing.

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Problems We Solve Every Day

The Problem

Clients have to call or email every time they need hardware or services, then wait for someone to get back to them

A branded self-service storefront where clients browse the Pax8 catalog and submit requests on their own time

The Outcome

Clients get what they need faster without waiting on hold or for an email reply

Ordering IT services becomes as easy as online shopping

The Problem

Requests for new hardware or services get lost in email threads with no visibility into where things stand

Requests go straight to designated approvers with full details from the Pax8 catalog, so nothing falls through the cracks

The Outcome

Requests get reviewed and approved faster with a clear approval workflow

Staff stop worrying about whether their request got lost in someone's inbox

The Problem

Clients don't know the full range of services available to them because there's no easy way to browse

A professionally organized catalog that showcases everything on offer, from security services to hardware procurement

The Outcome

Clients find solutions they didn't know were available, all from the same portal they already use

Discovery happens naturally. Clients see the full picture of what their MSP can do

What's Included

Core client-portal capabilities in one platform, with optional services identified separately.

Branded Catalog

A professional product and service catalog under your own brand and domain.

Item Requests

Clients select items from the Pax8 catalog and submit requests directly from the storefront.

Approval Workflows

Requests are routed to designated approvers so nothing gets ordered without proper sign-off.

White-Label Experience

The storefront matches your brand with custom logos, colors, and domain.

Category Organization

Organize products and services into logical categories for easy browsing.

Self-Service Catalog

Clients can browse approved products and services through their portal.

Let clients browse the catalog and submit requests on their own schedule

Branded storefront under your domain that feels like a natural part of your business

Built-in approval workflows route requests to the right people automatically

Clients discover services they didn't know were available to them

FAQ

Frequently Asked Questions

Common questions about Storefront in MSPortal

Can I control what products and pricing clients see?

MSP staff configure the supported Pax8 or Sherweb catalog, pricing and visibility options. Available products and actions depend on the distributor connection, company mapping and permissions.

How do requests work?

Clients browse available products and submit supported requests through the portal. Check the submission result and request status; submitting a request does not activate a subscription or assign licenses.

Is the storefront branded with my company's identity?

The portal supports configured logos, colors and custom domains. Your MSP must set up branding and domain access; these are not automatically configured for every account.

How does the approval process work?

Requests follow the configured review policy where available. Approval and distributor fulfillment are separate steps. Confirm the resulting subscription or quantity change before treating the request as completed.

Still have questions?

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